Each client you coach has a shared thread with you. On the web it is the Chat tab on the client's page. In the app it is the Chat tab when you open the client. Only you and the client post in it.
Send a message
- Open the client's Chat tab.
- Type in the box at the bottom (it says Message followed by the client's name). You can add a GIF with Add a GIF.
- Select Send.
You can react to a post, Reply to start a thread under it, and Edit or Delete your own posts and comments. A deleted post cannot be restored.
The Unread filter in your client list and the badge on the Chat tab show which clients have posts you have not read.
Updates from CalCoach
The thread also carries automatic updates, shown as coming from CalCoach:
- the client reaching their calorie or protein target, a weigh-in, exercise and a step goal
- logging streak milestones
- a summary of the previous day, posted at 7am in the client's time zone (skipped if they logged nothing)
- submitted check-ins, with View responses
Select View diary on an update to see the detail. These updates do not send you a notification. A reply to one notifies as usual.
Where Cal fits
Cal does not post in this thread and does not write messages for you to send. When you want help deciding what to raise, ask Cal in your own chat, for example "What should I discuss with this client?". Cal tells you what it noticed and why it matters, and you talk to your client in your own words. See Ask Cal about your clients.
Notifications
Choose Everything, Mentions & announcements or Muted under Notification level for the thread.